Privacy Policy

Data controller

This website is operated by Marketplaceiadis, with a contact address at 19 Lower Borough Walls, Bath BA1 1QU, United Kingdom. For privacy enquiries you may use the contact identifiers published in the website footer.

Scope and legal bases

We process personal data in line with the UK GDPR, the Data Protection Act 2018, and, where applicable, the EU GDPR. Depending on the activity, we rely on consent, performance of a contract, legitimate interests (such as site security and analytics where permitted), or legal obligation.

Categories of data we collect

• Identity and contact data: name, email address, telephone number if you choose to provide it, and delivery details when you place an order.
• Communication content: messages you send through forms or email.
• Technical data: IP address, browser type, device type, and similar logs collected through strictly necessary cookies and, if you consent, analytics or marketing technologies.
• Transaction data: order references, payment status information processed by our payment partners (we do not store full card numbers on our servers).

Purposes of processing

We use personal data to respond to enquiries, process orders, deliver products, comply with accounting and tax rules, improve website security, measure audience engagement when you consent to analytics, and send service messages related to your purchase.

Retention

We keep contact and order records for the period required by UK commercial and tax law, typically up to seven years for accounting documents unless a shorter period applies. Marketing consents are refreshed periodically. Server logs are rotated according to our security policy.

Security measures

We apply access controls, encryption in transit where appropriate, vendor due diligence, and staff instructions limiting access to personal data to what is necessary for each role.

International transfers

If we use processors outside the United Kingdom or European Economic Area, we ensure appropriate safeguards such as standard contractual clauses or adequacy decisions, as required by applicable law.

Your rights

Subject to conditions in law, you may request access, rectification, erasure, restriction of processing, data portability, and objection. Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal. You may lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom.

Children

Our services are directed at adults. We do not knowingly collect data from children without parental authority.

Changes

We may update this policy to reflect legal or operational changes. The revised version will be published on this page with an updated date.

Geographic scope and product category

This site is operated from the United Kingdom (registered contact address in Bath). Core visitors and customers are expected in the United Kingdom and the European Economic Area. The goods described are food supplements (dietary supplements) only; we do not use this storefront to sell medicines or medical devices.

Advertising, measurement, and policy alignment

We may process limited technical or contact data to run advertising and measurement campaigns when you have given the consent required by law. We aim to align our practices with the Google Ads policy framework for healthcare and medicines as it applies to dietary supplements, and with other applicable platform rules. We do not build profiles based on sensitive health conditions inferred from this website alone, and we do not use personal data to promise a specific therapeutic result.